Job Description

:

Our customer service team is the CORE of what we do here at XPS Solutions, Ltd. We offer solutions to identify opportunities, and serve thousands of customers - one at a time.

As part of our team, you'll play a front-line role by impacting the customer's experience - from scheduling appointments, answering questions and delivering great service.

Our Vision is driving each customer's experience being Helpful, Friendly, and Kind approach - this is how we do what we do!

XPS Solutions is growing and has limited opportunities for dependable, motivated, qualified professionals interested in joining our winning team as a Customer Service Representative.

**This is a remote position. Please do not apply for this position if you are not Spanish speaking bilingual.**

Candidates that wish to work from home are required to have:

• DSL or Fiber internet connection
• Webcam for training and continuous coaching
• Own a desktop and/or laptop computer (Macs, Notebooks, Chromebooks are NOT compatible with our software)
  • PC must have Windows 10 or 11 w/ 8GB+ of RAM, Intel i5 8th gen processor or newer (i7/i9 also acceptable) or AMD Ryzen 5 3000 series+ processor (AMD Ryzen 7/9 also acceptable), and 200 GB Hard Drive or SSD
• Quiet area set up with no distractions or loud noises

FIRST PHASE

• Phone interview - duration 5 - 10 minutes

REMOTE TRAINING

• 5 day PAID training class
• NO weekend training
• APPLY NOW for our upcoming October class!!!
• Training class time - TBD

REQUIRED HOURS

• Must be able to work one weekend day, will be assigned a weekday off
• 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily)
• Must exhibit excellent punctuality and reliability in regards to work schedule
• Shift(s) available:

Schedule #1 Schedule #2

Sunday- OFF Sunday- 9am-5pm

Monday- OFF Monday-12:30pm- 9pm

Tuesday- 1:30pm-10pm CST Tuesday- 12:30pm- 9pm

Wednesday- 1:30pm-10pm CST Wednesday- 12:30pm- 9pm

Thursday- 1:30pm-10pm CST Thursday- OFF

Friday- 1:30pm-10pm CST Friday- 12:30pm- 9pm

Saturday- 1:30pm-10pm CST Saturday- OFF

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively able to handle continuous flow of inbound calls (80-120 calls per shift)
• Comprehend customer's requests for rental services
• Proactively assisting customers' basic needs and problem solving
• Ability to multi-task and possess active listening skills
• Utilize excellent spelling and grammatical skills to relay written messages as necessary
• Accepting payments via phone
• Assisting prospective customers and upselling services
• Offering customer support via Live Chat
• Performing other duties as needed and assigned by supervisor

ESSENTIAL SKILLS AND EXPERIENCE:

• High School Diploma
• Associate's Degree is a PLUS
• Bilingual is a MUST
• Storage Facility experience is a PLUS
• Call Center Experience is a PLUS (inbound/outbound)
• Must be able to speak and read English clearly, professionally, and fluently
• Have good P atience - A ttentiveness - C lear Communication - E ffective Listening, with each customer interaction
• Must be able to type a minimum of 35 WPM
• 6 months+ in customer service role
• Experience working with a PC and be able to maneuver multiple screens simultaneously

POTENTIAL GROWTH OPPORTUNITIES:

• XPS Solutions is committed to growing our company from within
• Seasoned CSRs are eligible for promotions to supervisor positions
• Candidates with previous leadership experience are encouraged to apply

COMPENSATION/PAYROLL SCHEDULE

• Variable compensation
  • Base pay starts at $15 per hour and can earn up to $22 per hour
  • Additional Performance BONUS Pay $$$ EACH MONTH
  • Hourly rate is determined based upon performance during each pay period, please ask for details during interview
• Semi monthly - check dates 15th and Last day of the month
  • 1st - 15th is paid on the last day of that month
  • 16th - last day of the month is paid on the 15th of the following month

BENEFITS

• Paid Training!!!
• Vacation and Sick pay accruals
• Medical, Dental and Vision Plans
• Urgent Care Membership
• Company paid Life Insurance with option to enroll in additional Voluntary Life
• Company paid LTD with option to enroll in Voluntary STD
• 401(K) with matching opportunity

NO PHONE CALLS PLEASE

EQUAL OPPORTUNITY EMPLOYER

DRUG SCREEN AND BACKGROUND CHECK REQUIRED

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