Job Description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Licensed Insurance Agent – Property & Casualty based in the United States. As a Licensed Insurance Agent, you will help members navigate their personal insurance needs by providing accurate, personalized guidance and responsive customer support. This is a service-focused, non-sales role where you will handle inbound inquiries across phone, email, and other communication channels. You will assist with quotes, policy updates, billing questions, and coverage changes while ensuring compliance with insurance regulations. Working remotely, you will use multiple digital systems to resolve inquiries efficiently and deliver a seamless customer experience. Your ability to communicate with empathy, solve problems, and build trust will play an important role in member satisfaction. This opportunity offers a supportive environment for licensed professionals looking to apply their insurance expertise while continuing to develop their skills. Accountabilities - Member Support and Communication: Respond to member inquiries through phone, email, and other channels, providing assistance with insurance quotes, new policies, billing questions, underwriting inquiries, and policy changes. - Personalized Insurance Guidance: Build rapport with members by asking relevant questions, understanding their needs, and providing accurate information and appropriate solutions to reduce unnecessary transfers and escalations. - Policy Administration: Process insurance transactions, including endorsements, cancellations, and coverage updates, while following applicable regulations, compliance requirements, and internal procedures. - Issue Resolution: Collaborate with insurance carriers and internal teams to investigate questions, resolve policy-related issues, and deliver timely, accurate information. - Compliance and Professional Development: Maintain the required insurance license and certifications, stay current with industry standards, and continuously expand product knowledge.

- Service Quality and Performance: Meet established performance metrics related to responsiveness, service quality, accuracy, and member satisfaction. - Remote Work and Technology: Manage multiple applications and digital communication tools while maintaining accuracy, focus, and professionalism in a home-based work environment. Requirements: - Education: High school diploma or GED required; some college education preferred. - Customer Service Experience: At least six months of customer service experience required, including experience in healthcare, retail, hospitality, food service, or a related customer-facing field. Contact center experience is an advantage. - Active Insurance License: Must hold an active Property & Casualty or Personal Lines insurance license. - Communication Skills: Strong written and verbal communication skills, with the ability to communicate professionally, empathetically, and clearly with members. - Multitasking and Accuracy: Ability to navigate multiple applications simultaneously while maintaining attention to detail and delivering accurate information. - Insurance Knowledge: A solid understanding of insurance compliance requirements and regulatory standards, with the ability to apply them when assisting members. - Research and Technical Skills: Strong internet research skills, the ability to learn new systems and subject matter quickly, and basic technical troubleshooting capabilities. - Typing Proficiency: Minimum typing speed of 20 words per minute with 90% accuracy. - Home Office and Internet Requirements: A stable, high-speed wired Ethernet connection is required; Wi-Fi, satellite, cellular hotspots, and cellular internet are not accepted.

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