A Spinbit login that lands on a document upload screen instead of the lobby means the account is waiting on identity verification before play can continue. The usual cause is a document that was cut off, blurred or does not match the name and address on the account.

Identity checks that stall or documents that come back rejected

Players see a pending or rejected status next to their upload and cannot withdraw or finish account setup. The causes below cover most cases:

• A photo where an edge of the ID or the address line is cut off.
• A screenshot of a bill instead of a full photo of the page.
• A name or address on the document that differs from the account details.
• A file that is too large or in a format the upload form will not take.
• Documents sent during a busy period and still sitting in the queue.

Work through these steps in order:

1. Compare the account name and address with the document and correct any mismatch in the profile first.
2. Photograph the document on a flat surface in daylight, with all four corners inside the frame.
3. Keep the text sharp and free of glare, shadow or fingers across the details.
4. Load the full page of a utility bill rather than a cropped section.
5. Save the file in a common image or PDF format and keep it under the size the form accepts.
6. Upload one document at a time and wait for the status to update before adding the next.
7. Do not send the same file again while the first copy is still pending.
8. Send a second proof of address only if the first one was rejected outright.
9. Keep the original files until the account is fully verified.
10. Photograph the back of an ID card if the form asks for both sides.
11. Use the same address on the account and on the bill, including any flat or unit number.
12. Avoid editing the images, since cropping or filters make a document harder to read.
13. Log back in after a day to see whether the status has moved.
14. Note the exact wording of any rejection message before you write to support.

Contact support when a document has been rejected twice with the same clear reason or the status has not moved at all.

Welcome bonus and free spins that never arrive

The player finishes a first deposit and the balance or bonus section shows no welcome offer and no free spins. Common causes:

• The deposit was made before the account was fully verified.
• The bonus code was missed or typed incorrectly at the deposit step.
• The offer had already been claimed on an earlier deposit.
• A payment route or deposit type that the offer does not cover.
• The spins were credited to a specific game and the player is looking in general balance.

Try these steps:

1. Open the bonus or promotions area of the account and look for the offer as an activate or claim button.
2. Confirm that the deposit counted as the first one on the account.
3. Check that the code field was completed at the time of the deposit, not after it.
4. If the code was entered late, ask support whether it can still be applied.
5. Look for the spins inside the game named in the offer rather than in the cash balance.
6. Finish any verification request that appears on the account, since offers often wait for it.
7. Place a small bet in an eligible game if the offer needs a first wager to trigger.
8. Avoid withdrawing the deposit before the bonus is credited.
9. Keep the deposit receipt or the reference number ready.
10. Do not open a second account to try for the same offer.
11. Sign out of the Spinbit online casino and sign back in to refresh the balance display.
12. Repeat the check in a fresh browser tab on the same device.
13. Write down the offer name, the deposit reference and the time of the deposit.
14. Ask support to check whether the offer is attached to the account but hidden in the display.
15. Give support the reference number in one message instead of sending several.

Contact support when the offer shows as claimed but nothing has appeared on the balance for more than a day.

A deposit that leaves the bank but never reaches the balance

The bank or wallet shows the money gone while the casino balance stays unchanged. Likely causes:

• A pending transfer that the payment provider has not confirmed yet.
• A deposit sent while the account was in a verification hold.
• Details entered at the payment step that do not match the account name.
• A duplicate deposit made after the first one seemed to fail.
• A network drop during the payment confirmation screen.

Work through these steps in order:

1. Take a screenshot of the payment confirmation in the bank or wallet.
2. Reload the account balance and the transaction history, then wait for the pending entry to clear.
3. Compare the reference on the bank entry with the reference shown in the account history.
4. Finish any open verification request before sending more money.
5. Hold off on a second deposit until the first one resolves.
6. Keep the card or wallet statement that shows the outgoing amount.
7. Try a small test deposit only after the pending entry has cleared or been cancelled.
8. Check that the name on the payment method is the same as on the account.
9. Use a single browser tab during payment so the confirmation is not lost.
10. Save the page address of the transaction view for your own records.
11. Note whether the status reads pending, failed or completed.
12. Keep the chat open with https://spinbit-nz.co.nz/ support until you have a reference number for the case.
13. Pass on the bank screenshot, the amount and the reference in one message.
14. Do not start a chargeback before support has answered, because it can freeze the account.

Contact support when the bank shows the money as sent and the account history has no matching entry at all.

Games and pages that fail on a phone browser

On a phone the lobby loads slowly, a game stays on a blank screen or the Spinbit casino login page loop back to itself. Common causes:

• An old saved version of the page held in the browser cache.
• A weak mobile connection or a switch between wifi and mobile data.
• Too many open tabs eating the phone's memory.
• A browser setting that blocks scripts or pop-ups.
• A game that needs more memory than the phone browser can give it.

Try these steps:

1. Close every other tab and reopen the site in a single fresh tab.
2. Clear the browser cache and cookies for the site only.
3. Switch to a stable wifi network or to mobile data, not both at once.
4. Turn off any content blocker or data saver for the site.
5. Allow pop-ups for the site if a game opens in a new window.
6. Update the phone browser to its current version.
7. Restart the phone and load the lobby again.
8. Open a simple game first to see whether the issue is one title or the whole lobby.
9. Rotate the phone to landscape for games that need a wider view.
10. Free up storage space so the browser can keep its data.
11. Log out and log back in if the session seems stuck.
12. Test the same account on another phone or on a computer to compare.
13. Take a screenshot of any error message on the screen.
14. Write down the game name and the phone model before you ask for help.

Contact support when one specific game fails on every browser you try while the rest of the lobby works.

Finish identity verification before the first deposit, then keep one clear photo of each document and one payment method in use per account to prevent most of these problems.