A player assumes a pending withdrawal means the money is already on its way, yet the cashier keeps showing the same review status while the balance stays frozen. This waiting usually comes from an unfinished account check or a bonus still attached to the funds, not from a lost payment.

Withdrawals that stay pending past the expected point

The cashier lists the request as pending and the amount is missing from the playable balance, but nothing moves forward. Common triggers include:

• Identity or address documents that were never uploaded or that arrived blurred.
• A bonus still active on the account, which holds the winnings until its play conditions are met.
• A payment method whose name does not match the account holder.
• An earlier deposit that was reversed or is still under review.
• A request sent during a weekend or a public holiday, when manual checks run slower.

Work through these steps in order:

1. Open the withdrawal history and note the exact status of the request. A label such as pending or in review tells you whether the request was received at all.
2. Confirm that the bonus balance shows zero. Any leftover bonus keeps the winnings locked until its conditions are finished.
3. Upload a clear photo of your ID and a proof of address if the document area is empty. Cropped edges and glare are the usual reasons a file is sent back.
4. Make sure the name on the payout method matches the name on the account exactly. A middle name or a changed surname causes a mismatch.
5. Finish any open deposit first. A reversed deposit can pause a withdrawal until it is settled.
6. Use the same payment route for the payout as you used for the deposit where the cashier offers it. This shortens matching on the payment side.
7. Write down the reference number of the request. Support can find the case faster with it.
8. Wait for the review to end before sending a second request. Duplicate requests slow the queue for everyone, including you.
9. Reply to any message from the payments team within the same day. An unanswered question is the most common reason a request sits still.

Contact support once every document is uploaded, the bonus balance is empty and the request has stayed in the same status while other requests around it have moved.

Locked account or failed qbet login attempts

The login screen returns an error, or the account shows as locked after several wrong passwords in a row. Typical causes are:

• A password typed with the wrong keyboard language or with caps lock on.
• Saved credentials in the phone browser that no longer match the current password.
• Too many failed attempts in a short window, which triggers a temporary lock.
• A login code sent to an old phone number or an email address you no longer open.
• Two sessions open at once, one on the phone and one on a computer.

Try this sequence before anything else:

1. Type the password by hand instead of letting the browser fill it in. Autofill often keeps an old password after a change.
2. Switch the keyboard to English and check that caps lock is off. A single wrong character is enough to fail.
3. Use the password reset link and set a new password you have not used elsewhere.
4. Log out of every other device before signing in again.
5. Reopen Qbet app in a fresh private window so old cookies cannot interfere.
6. Request a new login code and confirm that it reaches your current phone or inbox.
7. Update the phone number or email on the account if the code goes to an address you cannot open.
8. Clear the browser cache on the phone, then load the login page again.
9. Try a second browser or a different network to rule out a local connection problem.
10. Leave the account alone for a while if the lock came from repeated failures. The lock clears on its own after the cooling period.

Contact support when the reset link never arrives, when the code goes to a number you can no longer use, or when the account stays locked long after you stopped trying.

Welcome bonus or free spins missing after sign-up

The account is open and the first deposit is visible, but the bonus balance and the spin counter stay at zero. The usual reasons are:

• The bonus code was not entered at the moment of the first deposit.
• The deposit was made before the account was fully confirmed.
• A bonus was already active from an earlier promotion and blocked the welcome offer.
• The deposit was sent from a method excluded from the offer.
• The welcome pack requires a minimum first deposit that was not reached.

Check each point in this order:

1. Open the bonus section and confirm whether the welcome offer is listed as active, used or expired.
2. Compare the deposit you made with the conditions attached to the offer in the bonus description.
3. Enter the bonus code again only if the promotion allows a code after the deposit. Otherwise a second deposit may be needed.
4. Confirm that your email and phone were confirmed before the deposit was sent.
5. Finish or cancel any older bonus that is still open. Two offers rarely run together.
6. Note the exact time of the deposit and the name of the promotion you chose.
7. Take a screenshot of the bonus page as it appears now, with the balance visible.
8. Reload the bonus page in the phone browser. A spin counter sometimes updates only after a refresh.
9. Check the free spins area separately from the cash bonus. They are credited as two different items.
10. Wait for the promotion window to close before asking for a manual credit, since some offers are applied in batches.

Contact support with the deposit reference and the promotion name when the offer shows as available but nothing was credited after a full reload.

Deposit taken by the bank but absent from casino qbet balance

The bank statement shows the payment as completed while the playable balance in the account stays the same. Likely causes include:

• The payment is still travelling between the bank and the casino and has not been confirmed.
• The deposit was sent to an old payment address saved in the banking app.
• The account number used does not belong to your own verified profile.
• A browser page refresh during the payment interrupted the return to the cashier.
• The deposit landed in a bonus wallet that is shown separately from cash.

Handle it this way:

1. Take a screenshot of the completed payment in your banking app, with the reference number visible.
2. Write down the exact amount and the time shown by the bank, not the time you started the payment.
3. Reload the cashier in the phone browser and check both the cash balance and the bonus balance.
4. Open the transaction history and look for a matching entry. A pending line means the deposit was registered but not yet confirmed.
5. Compare the account number or wallet address in your banking app with the one shown in the cashier.
6. Avoid sending a second deposit until the first one is traced. Two payments for one intent slow the matching.
7. Send the payment proof to support through the in-account message channel, not a public page.
8. Keep the banking confirmation until the amount appears on the balance.
9. Ask your bank whether the payment is settled or only authorised. An authorisation is not yet a transfer.

Contact support with the bank reference once the payment is settled on the bank side and no matching line exists in the transaction history.

Quick Reference

The table below sums up each problem with the cause to suspect first and the check that removes most doubt.

Most pending withdrawals clear once the documents are accepted and the bonus balance is empty. A locked login is usually a typing problem rather than a security block, so a manual password with the right keyboard fixes it. Bonus credits fail most often because the code was skipped or an older offer was still open. Deposits that left the bank but not arrived are almost always in transit, so a reload of the cashier and the transaction history settles the question. In every case the bank reference or the request number is what support needs first. Keeping a screenshot of each step saves a second round of messages.

Keep one clear photo of your ID and a recent proof of address saved on your phone, and use the same name on every payment method, so the slowest checks never reach you again.